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What Great Restaurant Brands Do

By Denise Lee Yohn

How three limited-service restaurant brands set the bar for great performance. d on the brand why the work they were doing was important. They crafted a purpose statement—“Inspire servant leaders to achieve superior results”—and then set to the hard work of making that purpose matter. Through leadership engagement efforts and training that gives restaurant managers resources and support to become better leaders, Popeyes has laid the foundation for continued superior customer experiences and financial performance. The leaders at Jason’s Deli, who have run the company for 40 years with the values and...

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