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Greg McGuire covers the foodservice industry for The Back Burner and also works for Tundra Specialties, a restaurant supplies, equipment, and parts company in Boulder, CO.

Independent Restaurant Marketing – 3 Ways To Compete With The Big Boys

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By Greg McGuire


February 5, 2010



Big chain restaurants dominate the mass market when it comes to advertising – a fact of life that can sometimes make it difficult for smaller independent operations to be heard among all the songs about baby back ribs. Launching a restaurant marketing campaign for an independent means less money to spend and more to lose if the campaign doesn’t drive more business.

That means a successful marketing campaign has to stand out to be effective. Independents can’t rely on constant coverage through big media outlets, but that doesn’t necessarily have to be a disadvantage. Some tips on how to make your restaurant’s marketing campaign, no matter how small, a success:

Be controversial. An edgy advertising campaign is a great way to tell customers you’re different than those corporate chains, and many controversial ad campaigns have the added advantage of drawing local media coverage, which spreads your message for free. Of course, the line between edgy and over the top is very thin, so proceed with caution. You don’t want to find yourself having to defend something your advertising said that others found offensive.

Use several channels. Diversify the places you advertise. Supplement traditional channels like newspapers, flyers, and billboards with newer channels like email, social media, and websites.

Create a culture around your message.
So your customer reads an edgy, funny message that draws him or her to your restaurant. They’re expecting something fun and maybe even a little hip. Instead, they experience the same thing they get in every other mom and pop burger joint. They go home disappointed and probably not very enthusiastic about coming back.

The most successful marketing campaign has complete harmony between the image that’s projected and the one your customer actually experiences in your restaurant. Luckily for you, this is precisely why you have an advantage over the big chains in your area: you can make your restaurant’s culture unique and inviting in a way chains simply can’t. They’re shooting for the lowest common denominator. You can offer so much more.

Of course, creating a culture your customer will find enticing takes some real effort. You have to hire staff that buy into the culture you want to create. You have to train that staff. You have to create and design a menu. And you have to tie all that in to your marketing campaign.

The good news is that if you can build a successful image and get your customers to buy into that image through a smart marketing campaign, you’ll be able to beat the pants off your local chain restaurant. In the end, people value unique brands that have a clear identity. Your ability to create that identity is the key to your success.

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Posted by Jeff Pilisuk on 2/10/10 at 2:31 PM EST

Excellent post! I think there is a particular challenge for locally-focused business: there just aren't any effective or economical marketing tools to reach new customers.

However, there is a fast-growing trend that small business cannot ignore. Deal sites such as Groupon, LivingSocial, and Speedeals deliver new customers using a pay-for-performance model. That is, you only pay when a customer visits your store. When this gets combined with mobile and hyper-local marketing, it is going to be a powerful and economical means for acquiring customers.
Posted by John Bauersfeld on 2/11/10 at 3:47 PM EST

The small and regional players offer so much more and really need to play that up in their advertising. Using different channels to get the message out is a great way to extend the message. Utilizing text messaging to measure ad effectiveness and promote yourself to customers. Visit http://mymobielriver.com/ by-industry/restaurants to learn more
Posted by Cibaria Oils on 2/23/10 at 2:51 PM EST

This was an insanely good article.Using several channels is especially important, like the whole "don't put all of your eggs in once basket" ideal.

Greg McGuire manages The Back Burner blog for eTundra.com, a restaurant supplies, equipment, and equipment parts website dedicated to the food service industry.



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