Whatever food you feature, you always have a lot on your plate. One of the most important — but easily overlooked — aspects of your business is human resources (HR). Certainly, handling employee hiring, on-the-job training, scheduling and other daily responsibilities is no small task.
Here are five essential HR solutions to help you manage your staff and keep your business in order.
1. Conduct effective interviews
Take the time to fully screen candidates by asking the right, legal questions. You want to identify the most qualified hires by evaluating each candidate’s skills, experience and behavior. Think about the needs of the business and how the applicant will round out your staff and meet those needs. Hiring quickly to fill a position could set you back if you neglect to bring in a candidate to meet your qualifications. Avoid the hassle by waiting it out — even if you’re in need of extra help.
2. Maintain employee files
Ensure compliance by keeping specific files: a general employee file, an employee medical file and an I-9 file. General employee files should hold forms regarding pay, training and reviews; medical files are for confidential medical information, and an I-9 file should contain mandatory I-9 paperwork for all employees. Staying organized will save you time to access the files when you need them.
3. Develop training techniques
Now that you’ve expanded your staff, thoroughly train new hires rather than giving them a quick run through. It’s crucial to properly train each employee on every aspect of the job, from handling equipment to dealing with customers. This will contribute to the success of your business, increase retention and prevent unnecessary injuries on the job.
4. Make a written policy
Protect your business from potential liabilities with a comprehensive handbook that outlines company guidelines and expectations. It can cover everything from your dress code and cell phone policy to paid time off and your anti-harassment policy. Have each employee read and sign the handbook to ensure they understand the policies detailed.
5. Motivate employees
Whether you handle HR responsibilities yourself or designate it to management, it’s important to acknowledge employees for their performance. Look out for and reward the employees who provide outstanding service or exceed monthly goals. Present them with a certificate of appreciation and take them out to lunch.
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