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From bad to good: Tools to get your staff on track

Denise  Rivera
by Denise Rivera September 7, 2016
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Day after day, you strive to satisfy customers at your restaurant by delivering quality service and delicious food — but how do you achieve that? Through your team.

Your staff is the backbone of your business. Their behavior impacts how your business runs. But, as the boss, you’re responsible for making sure their behavior doesn’t negatively affect your business

Whether you implement a no cell phone policy to eliminate distractions, set stricter attendance guidelines for the undependable or enforce a behavioral plan for employee disagreements, making sure your staff stays on track will allow you to focus on other areas of your business.  Here’s how to get your employees in tip-top shape to enhance productivity and deliver the best possible customer experience.

1. Have a daily discussion.

Touch base with each staff member for a “one-minute-meeting.” This will give staff the opportunity to find out the expectations for the day, and give you the chance to set goals for them.

2. Offer weekly incentives.

Nothing motivates a staff more than a little healthy competition. Set up a weekly or monthly challenge for hostesses, cooks and wait staff. For example, give a prize to the server who gets the most customers to order the daily special. Make the prize worthy of employee participation, such as tickets to a movie or concert.

3. Hold monthly meetings.

Hold regular meetings to give staff the opportunity to raise questions or concerns. This will also allow you to share your expectations for your employees, whether discussing prep for the upcoming holiday season or how to manage time more efficiently. Take this time to recognize top employees as well.

4. Conduct a training refresher.

How does your staff react with one another and with customers? Try team-building exercises and role playing to remind staff of their responsibilities, and how to handle challenging situations, such as when a customer doesn’t like a dish or complains of nearby noisy children.

5. Take disciplinary action.

Are the same staff members repeatedly showing up late for shifts or continually receiving negative feedback from customers? Have a behavioral improvement plan in motion as well as an employee policy handbook to ensure workers are following protocol. Always document any disciplinary measures and keep in a confidential employee file.

6. Set the example.

Your team will follow your example — make sure you make the most of it. Show your team what a difference a positive attitude makes in the workplace. Be encouraging, and help your staff achieve success by showing what it takes to succeed.

 

This article is brought to you by time and attendance software TrackSmart

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