Foodservice and Restaurant News

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Restaurateurs dish about rude customers

May 22, 2013

The counterstrike was surprising, even in an age when nothing is surprising anymore on the Internet. A Beverly...

Restaurant's Instagram Page Insults Bad Tippers

April 25, 2013

Restaurant workers rarely have anything nice to say about bad tippers. But at least one employee at a New Castle...

No Reservations: How a Restaurant Took Social Media's Power Back Into Its Hands

April 9, 2013

A common timeline of the modern day dining out experience includes making a reservation on OpenTable, arriving...

Twitter Shaming: Restaurants Put No-Shows On Blast

April 4, 2013

Twitter shaming as whole is not a new thing, and social media exists in many ways to give people an amplified...

Techonomic crunches consumer feedback to produce a restaurant chain scorecard

March 26, 2013

The restaurant business is notoriously competitive. For restaurant chains to survive — and thrive —...

Chick-fil-A Earns Top Score for Fast Food Customer Experience

March 15, 2013

Based on a study of 10,000 U.S. consumers, Chick-fil-A, Dunkin’ Donuts, Sonic Drive-In, and Little Caesar’s...

Restaurant service changes with the times

March 6, 2013

When it comes to eating out, times have changed. Veteran restaurant servers used to be able to spot long-married...

Restaurant gives family discount for well-behaved kids

February 5, 2013

Mother and father were eating out at a small restaurant in Poulsbo, Wash., with their three kids, ages 2, 3 and...

Etiquette column: Restaurant wait staff should know dining etiquette

February 1, 2013

Q. Karen, I am often surprised when I go to a high-end restaurant and find the wait staff is not well-trained...

Restaurant Customers Refused Service After Making Fun of Child with Down Syndrome

January 25, 2013

A waiter who stood up for a child with Down syndrome by refusing to serve a customer who made fun of him is receiving...

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