Guest Loyalty Programs for the Next Millennium
When splurging on a restaurant meal, customers expect the highest quality service possible.
Personalized service is a must to keep customers satisfied and coming back. For a small "Mom
and Pop" establishment, it is easy for a manager to know loyal customers by name and to remember
their favorite dishes on the menu. Larger chains have a harder time establishing theses
personalized relationships. One way to solve this problem: use recent breakthroughs in technology
to develop guest loyalty programs.
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How should an owner handle employee draft beer theft?
Posted by: DraftBeer
I own a chain of 5 pizzerias in Orange, California, and I've recently been having a big problem with employee draft beer theft. Primarily, employees handing out free beers and occasional after hours drinking.